Thank you for shopping at Dock G, where we strive to offer excellent customer service and the most honest Dock G advice you’ll find.
Shipping Policy – Dock G
We prioritize fast shipping times, as we know Dock G can be time sensitive.
On this page, you will find the following:
- Shipping Times
- Processing Times
- Order Status & Tracking
- Shipping Restrictions (California, Canada, International)
We offer the following shipping times at Dock G to best accommodate your shopping needs.
Expedited Shipping: All orders over $50 shipping inside of the continental United States includes FREE Expedited Shipping. Expedited Shipping takes 2-3 days from when the order is placed.
Standard Shipping: All orders under $50 ship via Standard Shipping with a flat fee of $5. Standard Shipping takes 5-7 days from when the order is placed.
For orders over $50 that are not inside the continental United States, including PO Boxes, we provide FREE Standard Shipping, but shipping times may take longer than 5-7 days.
Priority Shipping: We understand that sometimes you need your items as fast as possible. That is why we also offer a Priority Shipping upgrade for an additional $15, available at checkout. Priority Shipping takes 1-2 days from when the order is placed.
Please note that if an order is placed after 2 pm PST or over the weekend, shipment processing times will not go into effect until the following business day.
If you need help confirming a shipping time or expediting a product, contact us at contact@DockG.com or +1 201 806 6717
The Processing Time is the time it takes for our team to Pick, Pack and Ship your item. Certain products are stocked by our vendors, which may require additional processing time. Transparency is essential to our core values, so we’ll inform you if your order is subject to a longer Processing Time.
The typical processing time is 1 Day and is in addition to shipping times.
Processing times are effective the following day for orders placed after 2 pm PST.
Order Status & Tracking
After each order, you will receive an email confirming your order. That’s why it’s essential to enter your email with your order! As soon as your order ships, you’ll receive an additional email with your tracking details.
Can’t find the email containing your order information? Please, we’ll get you that info right away! Please send us an email at contact@DockG.com
If it’s after hours, connect with Chatbot on our website to pinpoint your order status information. All you need is your order number, email address, and shipping zip code. You’ll have all of your order info right on the spot!
Shipping to California
Dock G Shipping to California must meet strict flow requirements and be registered with the California Energy Commission.
Below is a list of the products eligible for shipping to California.
For more information, please visit the California Energy Commission’s website.
We currently only ship inside the United States and its territories. (Additional Shipping Fees and Duties may apply.) if you’d like one of our products shipped internationally, you can buy directly from Amazon.com, where many goods are available for international Shipping via Amazon’s exporting program.
Shipping to Canada
We do ship to Canada. However, we do have select products available on Amazon.ca.
You can also check out our Amazon US to see if the product you want can ship to your address in Canada.
Many products are available for shipping to Canada via Amazon’s exporting program. (Additional Shipping Fees and Duties may apply.)
Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you acknowledge that you are willing to wait until the product comes into stock for it to ship.
Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. Please get in touch with our customer service team if you have questions about in-stock dates.
All pre-sale orders must be paid in full to guarantee a unit of inventory. Some of these products are our best-sellers and are shipped on a first-come, first-served basis.
Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery. Please see our Returns Policy or reach out to our customer service team for more information on returns.